Privacy Policy
Privacy Policy – Roof Racks Galore (Australia)
At Roof Racks Galore, your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or providing your information, you agree to the terms outlined below
What We Collect
We may collect personal information such as:
• Your name and contact details
• Shipping and billing addresses
• Email address and communication preferences
• Demographic details (e.g., postcode, product preferences)
• Order history and customer service interactions
• Website usage and browsing behaviour (via cookies and analytics)
How We Use Your Information
We collect and use your information to:
• Process and fulfil your orders
• Provide customer support and respond to enquiries
• Improve our products, services, and website
• Send updates, promotions, or newsletters (you can opt out anytime)
• Conduct customer surveys and feedback
• Personalise your experience on our website
Marketing and Communication
You may receive marketing emails, SMS messages, or offers from us if you’ve opted in or made a purchase. You can unsubscribe at any time by:
• Clicking the “unsubscribe” link in any email
• Contacting us at help@roofracksgalore.com.au
We do not sell your personal information to third parties.
Cookies and Website Tracking
We use cookies to:
• Improve your website experience
• Track and analyse site usage
• Remember your preferences
You can disable cookies in your browser settings, but this may affect your browsing experience.
See the Cookie List at the end of this policy for details.
Disclosure to Third Parties
We may share your information with:
• Payment providers (e.g., Zip Money, Afterpay)
• Analytics and marketing tools (e.g., Google, Meta)
• Customer service platforms (e.g., Zendesk, Crisp)
• Couriers, IT providers, and other service partners
These partners only access your data to perform services on our behalf and are expected to keep it secure
How We Protect Your Data
We take your privacy seriously. Your data is stored securely and protected with safeguards to prevent unauthorised access, use, or disclosure.
Your Rights
You have the right to:
• Access your personal information
• Request corrections
• Withdraw consent or opt out of marketing
• Make a privacy complaint To do so, please contact us at: help@roofracksgalore.com.au
External Links
Our site may contain links to other websites. We’re not responsible for the privacy practices of these third-party sites — please review their privacy policies separately.
Policy Updates
We may update this policy from time to time. Any changes will be posted here. We recommend reviewing this page occasionally to stay informed.
Cookie List
COOKIE NAME DESCRIPTION
CART Your shopping cart ID
CUSTOMER Encrypted customer ID
CUSTOMER_AUTH Indicates login status
VIEWED_PRODUCT_IDS Tracks products you've viewed
USER_ALLOWED_SAVE_COOKIE Remembers if you accept cookies
